How do I place an order?

You can place and order by fax, phone, or email. Orders can be placed by phone Monday - Friday 8:00 a.m. to 4:00 p.m. and Saturday 8:00 a.m. to 2:00 p.m. You can fax and email your orders 24/7. A rental specialist will contact you back within 24 hours. We require a 50% non-refundable deposit to hold any reservations.

When do I need to make a reservation?

We suggest to our clients to make reservations the sooner the better. The more notice we have helps us guarantee we can accommodate your needs. Placing an order 7 days prior to your event usually gives us enough time. Tents or larger orders usually need about 2 weeks advance.

What is your cancellation policy?

Any cancellations after the business day the reservation was made results in a 50% cancellation fee. Cancellations made after trucks are loaded (for deliveries) or on the same day of the scheduled in-store pick up will result in a full cancellation, and no refund will be given.

What are your payment policies?

Payments must be made with a major credit/debit card only. We accept Visa, MasterCard, Discover and American Express. We do not accept personal checks. Reservations must be paid in full at time of pick up or by the business day before the scheduled delivery.

Do I have to pay for rentals that I do not use?

Yes, we charge for all time out.

How do I handle damp or wet linens after an event?

If linens are wet please let the cloths air-dry before bagging them. This will help avoid mildew and other damages to the fabric. Additional charges may apply for damaged linen.

How far do you deliver?

We are located in Baltimore, MD and Wilmington, DE. Call one of our rental specialists to receive the current delivery rates in Baltimore and the Wilmington. Any deliveries outside the Baltimore and Wilmington area will require an additional charge. Any deliveries that acquire more then one vehicle may require additional charges.